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Effective customer care

Wellington, Patricia2010
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'Effective Customer Care' is an essential guide to creating excellent customer service that will not only satisfy your customers and prompt orders, but also cement customer relationships and develop loyalty. And thus increase profits.
Main title:
Effective customer care / Patricia Wellington.
Author:
Wellington, Patricia
Imprint:
London : Kogan Page, 2010.
Collation:
192 p. ; 22 cm.
Series title:
Creating success
Audience:
Specialized.
ISBN:
9780749459970 (pbk)0749459972 (pbk)
Dewey class:
658.8'12658.812
Local class:
658.812658.001
Language:
English
Subject:
Customer servicesCustomer services -- ManagementCustomer services -- Case studiesCustomer services -- Management -- Case studiesBusiness and Management
Index terms:
Management Development
BRN:
1365346
Bookmark link:
https://north-ayrshire.spydus.co.uk/cgi-bin/spydus.exe/ENQ/WPAC/BIBENQ?SETLVL=&BRN=1365346

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