Successful customer care in a week
McLanachan, Di2012
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The ability to look after your customers is crucial to anyone who wants to advance their career. Written by Di McLanachan, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to keep your customers happy and coming back.
Main title:
Author:
Edition:
[New] ed. / Di McLanachan.
Imprint:
London : Teach Yourself, 2012.
Collation:
122 p. : ill. ; 20 cm.
Notes:
Previous ed.: published as by John Wellemin. London: Hodder & Stoughton, 2003.
Audience:
Specialized.
ISBN:
9781444159851 (pbk)1444159852 (pbk)
Dewey class:
658.8'12658.812
Local class:
658.812
Language:
English
BRN:
999570